Privacy Policy

Who we are

First Nation Auto Financing (“we”, “us”) is a vehicle financing service for First Nations communities across Ontario, Quebec, Manitoba, New Brunswick, Nova Scotia, and Newfoundland & Labrador. This policy describes how we handle the personal information you share with us when you apply for financing.

What we collect

• Name, phone number, email address
• Mailing address and First Nations community
• Date of birth and Status Card status (yes/no — we do not store the card itself)
• Employment status, job title, and monthly income range
• Vehicle preference, budget range, and trade-in details
• IP address and basic browser information for security and fraud prevention

How we use it

We use your information to:

• Match you with appropriate lenders from our network of 50+ Canadian banks and finance companies
• Contact you by phone, SMS, or email to discuss your application
• Verify your eligibility for tax-exempt on-reserve delivery under Section 87 of the Indian Act
• Coordinate vehicle delivery to your community

Who we share it with

When you submit an application and provide consent, we share relevant information with our lender partners (which may include CIBC, RBC, TD, Bank of Nova Scotia, BMO, National Bank, Desjardins, and other Canadian financial institutions and specialty auto lenders) for the purpose of evaluating your application. We do not sell your personal information. We do not share your information for marketing purposes by third parties.

How long we keep it

We keep application records for as long as required by Canadian federal and provincial law (typically 7 years for financial records). Inactive lead records older than 24 months are deleted unless we have an ongoing relationship with you.

Your rights under PIPEDA

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct any inaccuracies
• Withdraw your consent at any time
• Have your data deleted (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

Security

All data is transmitted over HTTPS with TLS encryption. Stored data is encrypted at rest. Access is restricted to authorized staff who need it to process your application. We use industry standard practices including multi-factor authentication and row-level access controls.

Cookies and tracking

We use cookies and pixels for site functionality and to measure advertising performance (Facebook Pixel, Google Ads conversion tracking). These tools may set cookies on your device. You can disable cookies in your browser settings without losing core site functionality.

Contact us

To exercise any of the rights above, or for any privacy question, call us at 613-302-8872.